Privacy Policy

Luxe Living Beyond (LLB) Privacy Policy

Effective Date: 7/14/2024

1. Introduction At Luxe Living Beyond (LLB), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website.

2. Information We Collect

  • Personal Information: When you make a purchase or attempt to make a purchase, we collect information such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Device Information: We automatically collect information about your device, including your IP address, web browser, time zone, and some of the cookies installed on your device.
  • Order Information: This includes details related to your order, such as the products purchased and the date of the purchase.
  • Cookies and Tracking Technologies: We use cookies to enhance your experience and collect data on how you interact with our website.

3. How We Use Your Information

  • Order Fulfillment: We use your personal information to process and fulfill your orders, including sending confirmations, processing payments, arranging shipping, and providing customer support.
  • Communication: We may use your contact information to send updates, promotional offers, and other marketing communications.
  • Website Improvement: We analyze your device information to improve and optimize our website and understand customer behavior.
  • Compliance: We may use your information to comply with legal obligations, resolve disputes, or enforce our terms and policies.

4. Sharing Your Information

  • Service Providers: We may share your information with third-party service providers to help us operate our business, such as payment processors, shipping companies, and marketing partners.
  • Legal Requirements: We may disclose your information to comply with applicable laws, respond to legal requests, or protect our rights.

5. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. Your Rights

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You can request corrections to your personal information if it is inaccurate or incomplete.
  • Deletion: You may request the deletion of your personal information under certain circumstances.

7. Security We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with an updated effective date.

9. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at support@luxelivingbeyond.com

Frequently Asked Questions

General Questions/Payment and Ordering

How can I contact Luxe Living Beyond?

You can contact us via email at support@luxelivingbeyond.com or call our customer service line at (972)325-2466. Our support team is available Monday to Friday from 9 AM to 5 PM EST.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.

Can I modify or cancel my order after it has been placed?

Orders can be modified or canceled within 24 hours of placement. Please contact our customer service team as soon as possible to make any changes.

How do I use a discount code?

You can enter your discount code at checkout. There will be a field labeled "Discount Code" where you can apply your code before completing your purchase.

Shipping and Delivery

What are your shipping options?

We offer standard, expedited, and express shipping options. Shipping costs and delivery times vary based on your location and the shipping method selected.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times will be calculated at checkout.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's tracking service.

Returns and Refunds

What is your return policy?

We accept returns within 30 days of purchase. Items must be unused, in their original condition, and in the original packaging. To initiate a return, please contact our customer service team.

How will I receive my refund?

Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item. You will receive a confirmation email once the refund has been processed.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately with your order number and a photo of the item. We will arrange for a replacement or a refund.

Promotions and Discounts

How often do you offer promotions and discounts?

We offer promotions and discounts periodically throughout the year. Sign up for our newsletter or follow us on social media to stay updated on our latest deals and special offers.

Can I use multiple discount codes on a single order?

Only one discount code can be applied per order. Discount codes cannot be combined with other offers unless specified otherwise.

Do you have a loyalty or rewards program?

Yes, we have a loyalty program where you can earn points for every purchase. Points can be redeemed for discounts on future orders. More details about our loyalty program can be found on our website.

Product Care and Maintenance

How should I care for my products?

Each product comes with specific care instructions. Generally, we recommend dusting with a soft, dry cloth and avoiding exposure to direct sunlight and moisture unless the item is weather proof. For more detailed care information, please refer to the product page for your specific item or contact our customer service team.

Do you offer repairs for damaged products?

We do not offer repair services. However, if your item is damaged upon arrival, please contact us immediately, and we will assist you with a replacement or refund.

Custom Orders and Personalization

Do you offer custom or personalized products

Yes, we offer customization options for select products. You can find these options on the product pages. If you have a specific request, please contact our customer service team, and we will do our best to accommodate your needs.

How long does it take to process a custom order?

Processing times for custom orders vary depending on the complexity of the request. Generally, custom orders take 2-4 weeks to complete. You will receive an estimated delivery date when placing your order.

Sustainability and Sourcing

Are your products sustainably sourced?

Yes, we are committed to sustainability. We source our products from artisans who use eco-friendly materials and sustainable practices. We also strive to minimize our environmental footprint through responsible packaging and shipping methods.

Do you have any eco-friendly packaging options?

Yes, we offer eco-friendly packaging options upon request. Please select this option at checkout or contact our customer service team for more details.

Bulk Orders and Corporate Gifts

Do you offer bulk order discounts?

Yes, we offer discounts for bulk orders. Please contact our customer service team with the details of your order for a custom quote.

Can I purchase LLB products as corporate gifts?

Absolutely! We offer a range of products suitable for corporate gifting. Please contact our customer service team to discuss your requirements and receive a custom proposal.

Technical Support

I'm having trouble navigating your website.

If you encounter any issues while using our website, please contact our customer service team at support@luxelivingbeyond.com or call (972) 325-2466 for assistance.

How do I reset my password?

To reset your password, click on the "Forgot Password" link on the login page and follow the instructions. You will receive an email with a link to reset your password.

Account and Privacy

How do I create an account?

You can create an account by clicking the "Sign Up" button on our homepage and filling out the required information. Having an account allows you to track orders, save your favorite items, and receive exclusive offers.

Is my personal information secure?

Yes, we take your privacy seriously. We use advanced encryption technologies to protect your personal information. For more details, please review our Privacy Policy.

How can I unsubscribe from your mailing list?

You can unsubscribe from our mailing list by clicking the "Unsubscribe" link at the bottom of any promotional email or by adjusting your preferences in your account settings.

Products and Stock

Are your products handmade?

Some of our products are handcrafted by skilled artisans. While most of are products are manufactured in a wharehouse, however we carefully select all products offered to ensure top craftsmanship and an enjoyable experience.

How can I find out when a product will be back in stock?

If a product is out of stock, you can sign up for email notifications on the product page to be alerted when it becomes available again.

Do you offer gift wrapping services?

Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout and include a personalized message.